We're sorry to hear that you're having this problem! We'd love to help, so please contact our support team at form: https://forms.gle/rZCDYD8fjYkQ8guz6 and they'll help you get playing again!
Sorry, we don't understand what you mean. Can you describe it more clearly? Or you could contact us at Form: https://forms.gle/rZCDYD8fjYkQ8guz6 We will do our best to help you.