
Sally M McEachen
Previous app was much better. I was trying to log a recent partner flight which was not showing in my mileage. Looked in My Trips (would only allow logging of 'upcoming' trips, although it had a 'past' tab but this was empty). To get to Mileage you have to click on the box with membership details, and you can search past trips there but you can't add trips. That's on an 'up arrow' tab at the bottom, but you can't tell. I went in, you still have to log each leg of a trip separately. Disappointing
89 people found this review helpful

Tim Kwan (Deviatorz)
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Bought a ticket and price dropped $150 in a couple days. Price was artificially going up prior. I fly for business intestinal quite often. Price drops are normal but called customer service and they wouldn't even compensate me anything, not even an early aisle seat selection. Never flying with them again. You aren't even a budget airline, which I get if they don't compensate anything. Heck even Air Canada gave me some form of upgrade when prices change. Gonna stick with Delta.
4 people found this review helpful
KOREAN AIR LINES.CO., LTD.
24 December 2024
We do apologize for the inconvenience you've encountered. We'll use your feedback to help us improve our service, thank you.

김근수
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I tried to report lost item, but the form does not allow me enter 'region' and 'airport' info. ---- update added below ---- it seems that the symptom happens occationally. when I tried first time, the drop down list of 'arrival airport' or 'region' showed nothing. on later try - after post this original comment -, it showed the list as expected. I tested more times, but still it happens on few of them.
3 people found this review helpful
KOREAN AIR LINES.CO., LTD.
2 December 2024
Thank you for reaching out to us and we apologize for the inconvenience. We are trying to investigate the issue, but we are unable to identify your case. Could you please email additional details (user ID, screenshots) to appmaster@koreanair.com? Thank you again.